Churnet Valley Garden Furniture

Reviews

Amazing log store from these guys and stores my logs perfectly, and the one I got even includes a shelf. Couldn't be more satisfied by my experience with this company, as it seems from most of these reviews I am not alone.
6 months ago
An item i ordered through Robert Dyas (never again) was supposed to be delivered last Friday. No communication to explain why this hasn't happened. No one answering their customer service. I waited over 3 hours (on 3 separate occasions) to speak to someone at Robert Dyas. They were miraculously able to speak to the good people at Churnet Valley Garden Furniture who said it would be disaptached today (again, what chances?) I've still not heard back from them. In writing this review I am hoping to get their attention that such horrible customer service shouldt not be acceptable. I spent a lot of money on a an item from them, and for them to go quiet on me is very concerning.
9 months ago
Rang sales - no answer. Gentleman answered and suggested sending e mail to both sales and customer services. No answer so rang again. Again no answer from sales but spoke to lady from customer services who found email and promised to reply herself. A week later still no reply. All I wanted was a definitive price. Have given up and gone elsewhere. Totally unprofessional. I can only imagine what it must be like trying to get any problem with the furniture sorted. Avoid like the plague!
10 months ago
My new corner arbour looks breathtaking in my garden. Wanted to make sure it was done correct, and there was a video on their YouTube channel that perfectly talked you through the process of assembly, making it a more than easy assembly. I do not know if there are other products on there from these guys similar, but that helped me a lot. Fab service from these people, nothing but a FIVE star from me!
10 months ago
Just had a summerhouse delivered and assembled - we are so happy with it and the service the two young men provided .
11 months ago
Top quality stuff, especially the garden building I had. Seem to value customer care on top of that. Definitely going to put the word out there, keep it up !!!
over 1 year ago
Was incredibly pleased with the log store that arrived, will probably buy from here again if i need more garden furniture.
over 1 year ago
Brilliant service from this company. Fantastic quality garden buildings at great prices. The Three Lads that came to my house were very professional and did a fantastic job. Highly recommended.
over 1 year ago
Just had the 6x6 log and tool store. Excellent quality timber and well made. The lads who installed it made a good job.
over 1 year ago
Worked here as driver for a short period, were technically rushed into job, lack of training I told them I never built these items before but was told I'll be okay and was given a sheet of plain basic but making-no-sense instructions. Gave it a go but days were long you could be sent out anywhere in UK and not get back until late at night despite starting at 6-7am in morning. Plans and schedules were changing every second due to unreliable and disorganised staff, driver turnover was unbelievable. Factory guys wearing NO health and safety equipment whatsoever. Forklift trucks were racing up and down factory. Only one decent van loader there however he nearly quit not long ago as this place were going to the dogs. After 3 and half weeks I was let go as I were 'taking too long' to build pieces of furniture as they expected me to complete jobs within 30 minutes of arriving and I rather do a professional job than a quick job I was talking to careers advice about all this and they said what I went through whilst working here was ridiculous!!!!
over 1 year ago
Although this is a lovely item, the workmanship is very poor and has literally been 'thrown together'. At least 30% of the wood has not been sanded and very rough edges left and the wood was split in several places. I rang the company on the same day the item was delivered and erected by ourselves. I emailed photos and they promptly (and efficiently) offered to replace one of the side and top panels. These have arrived today and the driver has erected the new panels. He also observed that the condition was not good and I that I should have had a complete replacement. Other faults only became obvious once pointed out by the driver today. Although I love the item, I am very disappointed with the standard of workmanship and for this reason would not order from them again.
almost 2 years ago
2 seater closed in cottage arbour Very heavy item solid built worth the money. Looks lovely painted in two shades of grey. Slight damage to roof felt which I've managed to patch myself.
almost 2 years ago
After ordering a shed I had to wait 8 weeks for delivery, I was understanding if this as I was told Materials were delayed in shipping. I checked again after the 8 weeks with no contact to be spoken to with no customer care, they where extremely rude and I was told if I wanted a refund I would have to wait another 2 weeks. The shed was delivered and installed when the fitter did nothing but smoke weed on my property and intrusively kept staring from my windows where my wife and baby where sitting, the shed quality once installed was sub standard at best and I have now had to “mend” what I could with my own drill and skews. The whole ordeal has left me disgusted. I highly highly recommend to never use this company
almost 2 years ago
I work here as an installer on the Kick Restart 22 scheme. I was quite apprehensive about making a shambles of my first customer's garden shed. Especially as I had last worked at Barclays Bank. Lolly. However with all the good training from Howard, Martin and Oliver I got a good erection up for the customer in no time at all that I have not worked here. Highly recommended for a good skive off from the Jobcentre
about 2 years ago
Ordered easily, delivered fast, erected on the delivery day by the driver who was very helpful and polite. It looks lovely and as described on website. Would highly recommend this company.
about 2 years ago
Really pleased with the quality of the 2-seat arbour we had delivered from Churnet Valley. Solid, heavy, very nice to look at and comfortable to sit in. It withstood the recent storms with ease. Well made and, for the money, excellent value.
about 2 years ago
Brilliant arbour. Looks the part and is worth every penny that we spent on it. Very well made and not to difficult to assemble.
over 2 years ago
Went to the Stoke-on-Trent showroom as is stated on the website, to see the products, only to find out that the place does not exist. Tried to call but my calls are rejected. No customer care at all.
over 2 years ago
Ordered the Clementine Corner Arbour. Delivery was a bit longer than quoted due to the pandemic. Took hubby and friend about 4 hours to put it up. Instruction sheet not very clear, and no instruction sheet for the roof! That particular day we were having trouble with the Internet, so it was a case of hope for the best. One major issue was that there was no pre-drilled holes for the screws. It is up now, and we are making very good use of it.
almost 3 years ago
I have been dealing with CVGF for a number of years now and they have always been a very reliable supplier. Quality is great and customer service likewise. My customers are always very happy with both price and quality.
over 3 years ago
Excellent quality products, very well made!! Staff are very helpful. Would 100% recommend. 👌🏼
over 3 years ago
Received an amazing summerhouse from Churnet Valley after careful research locally. They stood out from the rest by far due to the quality and spec they were offering at a price that was more than reasonable. Really happy with my new room in the garden, highly recommended
over 3 years ago
This is an excellent company; the garden building was very well made and installed by first class tradesmen who went above and beyond what would normally be expected during a normal installation. The sales and office staff were equally helpful and ensured that every question was answered quickly and efficiently. I have no hesitation in recommending this company to anyone who is contemplating purchasing any of their products. Dr. Paul Thomason
over 4 years ago
I’ve had a very good experience while buying from this company When calling up the company to purchase the product they were very polite and easy to talk to. I found it easy to navigate around the website to find my perfect harbour. I would recommend buying from this company as the quality of the product is fantastic and I intend to buy from this website again Thanks for your service 👏 Rachel
over 4 years ago
Well made product, service was great and responded well. Really nice and polite people. I rate this overall a 5* and would recommend to anyone
over 4 years ago
Amazing place. Great for planters, tables and chairs, sheds, log stores, swing seats. Extremely competitive prices. They will even make things to your dimensions or alter items on sale to suit your needs. Solid construction. Quality wood. Delivery costs minimal. I have now had 5 items from them and cannot fault any of them. I tell people to compare prices and quality here before purchasing anywhere else!
almost 5 years ago
I am so happy with my 4 seasons garden room and decking. The delivery driver was brilliant my ground was uneven so he helped to dig and make it Level. Very polite could not think of his Name he was a farmer also and had a colleague with him. Great experience and will always come back to you for anything else. Thanks Angela
about 5 years ago
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